Agent Banking & Relationship Management
Banking professional with 10+ years of experience in Agent Banking, customer service, relationship management, outlet portfolio monitoring, deposit mobilisation and financial inclusion across BRAC Bank PLC, Mutual Trust Bank PLC and NRB Bank Limited.
Banking experience built from the field
Since beginning my Agent Banking career in 2016, I have progressed from hands-on centre operations to managing geographically distributed outlet portfolios. My work covers agent and customer relationship management, deposit growth, business development, KYC/AML and operational compliance, service-quality improvement, field monitoring and MIS-based performance analysis.
Professional Journey
Agent Relationship Officer
BRAC Bank PLC – Agent Banking DepartmentCurrently responsible for Agent Banking outlet performance, deposit mobilisation, business development, agent and customer relationships, compliance follow-up, field monitoring and MIS analysis across Chattogram City and Sandwip. Previously managed a district-wide portfolio across Cox’s Bazar.
Customer Service Executive
Mutual Trust Bank LimitedWorked at Bagerhat Agent Banking Center and Momtaz Miar Hat Agent Banking Center in Feni, providing operational and customer-service support, transaction and documentation assistance, deposit mobilisation, KYC/AML follow-up and School Banking/Junior Account services.
Agent Banking Executive / Team Leadership Responsibilities
NRB Bank LimitedMonitored Agent Banking outlets and Union Digital Centers across Matlab Uttar, Narsingdi and Boalkhali. Responsibilities included field follow-up, outlet performance, customer acquisition, deposit growth, service quality, documentation and operational support.
Agent User – Agent Banking
Mutual Trust Bank LimitedStarted my banking career at Bagerhat Agent Banking Center, Feni, with hands-on customer onboarding, deposits, withdrawals, fund transfers, documentation, frontline service and School Banking/Junior Account activities.
Key Achievement
Best Agent Relationship Officer
Recognised in the Chattogram Region for performance in both 2024 and 2025.
Academic Research
Agent Banking in Financial Inclusion of Bangladesh – research connecting field experience with access to formal financial services.
Academic Foundation
MSS in Social Work
Feni Govt. College / National University • 2017 • CGPA 2.94/4.00
BSS in Social Work
National University • 2016 • CGPA 2.89/4.00
Professional Training
Bancassurance, Enterprise Risk Management, Information Security, Cash Management, Risk Based Supervision and AML/CFT.
Technical Skills
Microsoft Excel, MIS reporting, performance dashboards, Word, PowerPoint and banking/business applications.