Agent Banking & Relationship Management
More than ten years of banking and agent-banking experience across BRAC Bank PLC, Mutual Trust Bank PLC and NRB Bank—supporting customers, agent networks, business growth and financial inclusion.
Banking experience built from the field
Experienced in Agent Banking outlet monitoring, agent and customer relationship management, business development, deposit performance analysis, AFO skill development, compliance and operational monitoring, and MIS and performance reporting.
Professional Journey
Agent Relationship Officer
BRAC Bank PLCResponsible for Agent Banking outlets in the City Area, including outlet monitoring, relationship management, business growth, deposit analysis, compliance follow-up, AFO development and performance reporting.
Chattogram RegionAgent Banking Operations & Relationship Management
Banking CareerWorked across agent-banking operations, customer service, team coordination, outlet performance, deposit mobilization and business-development activities.
Cumilla RegionBanking & Agent Banking Roles
Mutual Trust Bank PLC and NRB BankBuilt practical experience in account opening, deposits, withdrawals, remittance, reconciliation, documentation, customer service and agent-banking operations.
Academic Foundation
MSS in Social Work
Feni Govt. College, National University • 2017
Thesis: Agent Banking in Financial Inclusion of Bangladesh
BSS in Social Work
Feni Govt. College, National University • 2016
JAIBB — Banking Diploma
Completed • April 2025
Bancassurance
Bangladesh Insurance Academy • January 2026
Interpersonal & Negotiation Excellence
Bangladesh Skill Bank • December 2024